Cancellation and Refund Policy

1. Service-Based Business

ScriptEvolve provides professional technology services rather than physical products.

When a project is approved, we begin allocating resources, scheduling work, planning deliverables, and reserving development capacity. As a result, payments made for services are generally non-refundable once work has started.

2. Cancellation Before Work Begins

If you wish to cancel a project before any work has started,please contact usas soon as possible.

Where no project work, planning, setup, resource allocation, or onboarding activities have been performed, we may issue a refund after deducting any applicable administrative, payment processing, consultation, or onboarding costs.

3. Cancellation After Work Has Started

Once project work has begun, refunds are generally not available for work already completed, resources already allocated, or time already spent on the project.

If a project is cancelled after work has started, the client remains responsible for payment of all completed work, completed milestones, approved deliverables, purchased licenses, third-party services, and project-related expenses incurred up to the cancellation date.

4. Fixed-Price Projects

For fixed-price projects, payments are linked to project milestones, deliverables, and development progress.

Completed milestones, approved work, delivered assets, and completed phases are non-refundable.

If a project is cancelled midway, any work completed up to that point may be invoiced before project closure.

5. Maintenance Plans and Support Services

Maintenance plans, support plans, and recurring service agreements may be cancelled at any time before the next billing cycle.

Cancellation will prevent future charges but does not create entitlement to a refund for the current billing period.

Any services already delivered during the active billing period remain chargeable.

6. Hosting, Domains, Licenses, and Third-Party Services

Payments made for hosting services, cloud infrastructure, domain registrations, SSL certificates, software licenses, app store fees, API subscriptions, or other third-party services are generally non-refundable once purchased or activated.

Refunds for such services are subject to the policies of the relevant third-party provider.

7. Refund Review Exceptions

Although refunds are generally not available once work has started, we may review requests in exceptional circumstances, including:

• Duplicate payments made in error.
• Incorrect amounts charged due to billing mistakes.
• Payments processed multiple times for the same invoice.
• Situations where ScriptEvolve is unable to deliver the agreed service due solely to reasons within our reasonable control.

Any approved refund will be determined based on the work completed, expenses incurred, and resources allocated at the time of review.

8. Change of Mind

A change of business plans, change of requirements, project postponement, internal management decisions, budget changes, or a decision not to proceed with the project does not automatically qualify for a refund.

9. Project Delays Caused by the Client

Refunds will not be provided where project delays result from:

• Missing content or materials.
• Delayed approvals.
• Delayed feedback.
• Lack of communication.
• Unavailable project contacts.
• Failure to provide required access or credentials.

In such situations, project timelines may be extended accordingly.

10. Requesting a Cancellation or Refund Review

To request cancellation or a refund review, please contact us through ourContact Uspage and include:

• Project name
• Invoice number
• Payment reference
• Reason for the request

We may request additional information before making a decision.

11. Refund Processing

If a refund is approved, it will normally be processed to the original payment method within 7 to 10 business days.

Actual processing times may vary depending on banks, payment gateways, card providers, or financial institutions.

12. Policy Updates

We may update this Cancellation and Refund Policy from time to time.

The latest version will always be available on our website and will apply to future service engagements unless otherwise agreed in writing.