Legal

Cancellation & Refund Policy

This Cancellation and Refund Policy applies to service engagements delivered by ScriptEvolve Private Limited, including website development, software engineering, application implementation, maintenance retainers, and related technical delivery work. ScriptEvolve Private Limited is a web development company, and most engagements involve allocated planning, engineering time, project scheduling, and delivery resources that begin accruing cost once work is reserved or started.

Because services are customized and capacity-based, refunds are limited and evaluated against actual work performed, resources committed, agreed milestones, and the cause and timing of the cancellation request. The sections below explain how cancellations and refund reviews are generally handled.

1. Scope

We only provide services: developer services, web services, and app services. This policy applies to all engagements, retainers, and service packages delivered by ScriptEvolve Private Limited.

2. Cancellations Before Project Start

If you request a cancellation before any project work has commenced, we will review your request. In such cases, only unutilized advance payments may be refunded at our discretion after deducting any applicable administrative or onboarding costs.

3. Cancellations for In-Progress Work

Once a project has started (planning, discovery, design, setup, coding, or deployment activities), cancellations will not entitle you to a refund for the portion of work already completed. You will be billed for all time, milestones, and resources utilized up to the effective date of cancellation.

4. Retainers & Service Plans

Monthly/quarterly retainers and maintenance plans can be cancelled at any time and will stop future billing cycles. Payments already made for the current billing cycle are non-refundable, including partially used periods.

5. Milestone & Fixed-Bid Projects

Milestone payments correspond to delivered scopes. Completed or in-progress milestones are non-refundable. If a project is paused or cancelled, all work completed to date will be invoiced as per the agreed schedule.

6. Exceptions Eligible for Refund Review

A partial or full refund may be considered only under the following circumstances:

Duplicate payment due to a technical error.
Incorrect billing amount charged.
Proven inability to deliver the agreed scope due to reasons solely attributable to ScriptEvolve Private Limited.

7. Change Requests & Scope Adjustments

Changes to requirements after project kickoff may impact costs and timelines. Such changes are handled via written change requests and are not grounds for refunds on prior work.

8. Request Process & Timelines

To request a cancellation or refund review, submit your project name, invoice or reference ID, and reason through our contact page. Approved refunds (where applicable) are processed within 7-10 business days to the original payment method.

9. Non-Transferability

Credits, partial work, or hours purchased are not transferable to third parties unless explicitly agreed in writing.

10. Contact Us

For questions about this policy, please use ourcontact page.